PRICES
All prices are subject to change without prior notification, due to increase by hotels and operators, shipping companies, exchange fluctuation or fuel surcharges.
NOT INCLUDED IN THE PACKAGE PRICE
Airline tickets and airport taxes (except those which are specified), costs of passports and visas, laundry services, phone calls, beverages, meals not indicated in the itinerary, tips any type, personal costs, baggage excess and its transfer, optional tours and excursions during the cruise and anything that is not mentioned in specific package.
DEPOSITS & FINAL PAYMENT
A mandatory deposit of € 100,00 per person, per package (which will not be refunded) or full payment if the value is less than € 100,00 in the booking. The rest of payment shall be 45 days prior to guest arrival. Booking made less than 45 days prior to guest arrival, must have full payment.
CHILDREN’S DISCOUNT
Children’s discounts will be available upon request.
CANCELLATIONS / REFUNDS
All cancellations must be made in writing and will be answered within 24 hours of receipt by our operator. A reservation should be considered cancelled only after receiving our confirmation of such cancellation. If a cancellation is received less than 60 days prior to the arrival of passenger, the cancellation expenses will be charged according to the following table:
- 60 – 45 days before arrival: € 100,00 (corcening the deposit)
- 44 – 30 days before arrival: 20% of total price
- 29 – 15 days before arrival: 35% of total price
- 14 – 08 days before arrival: 50% of total price
- 07 – 00 days or if have no show of passenger: 100% of total price.
There will be no refund for unused services or changes in itineraries made by passengers without permission. During the performance of package, the customer must contact and request changes of the reservation directly with the local agent representative.
BAGGAGE
It is allowed 02 suitcase normal sized per passenger in all transports. Passenger shall be fully responsible for their luggage and personal belongings during the course of the trip. Regarding to land transport, luggage and other personal belongings should be kept with you, whatever part of the vehicle that will be placed and will be transported at the risk of the user. We recommend users are present in all manipulations of loading and unloading of baggage. Baggage on air transport, rail, sea or driving, conditions of transport companies will apply, being the ticket passage, the document binds the mentioned companies to the passenger. If client suffer any baggage damage, loss or delay, the passenger must present a claim against the Transport Company. For transport of large volumes of luggage such as bicycles, surfboards, etc, a supplement will apply (please consult). The tour packages in economy class can have a piece of 15kg in air transport. The company may charge a supplement or can refuse baggage that exceed this weight or parts. Recommended not to store valuables, medication, passport, documents or money inside baggage. If you want to have this procedure, make a statement before travelling.
TIPS / TAXES / TICKETS
Tickets to museums and sites during excursions are included. Not included any kind of tip, and the tips are at your discretion.
TRAVEL DOCUMENTS
Passenger must have valid passport, and visas for the countries that require them. Under 18 years old must have an authorization letter written and signed by their parents or guardians as such document can be requested by any authority. In the case of loss of a document for passenger such as hotel voucher, ferries tickets, air tickets, etc, Turkey Escapades will not be held responsible and the penalty that will apply for a new booking and issuance of such documents.
HEALTH REQUIREMENTS
Any physical or mental disability requiring special attention or treatment must be noted at time of reservation. The tour operator and/or its representative reserve the right to exclude such passengers if necessary, unless prior arrival for their participation has been obtained from local, cruise and land operators.
TRAVEL INSURANCE
Our packages do not include travel insurance, for this to protect your investment, we recommend for you to purchase full travel insure that will cover the entire cost of your trip in case cancellation, trip interruption for any reason, etc. The best insurance for you can be indicated by your travel agent.
PERSONAL ATTENTION
The staff of Turkey Escapades are available 24 hours / 7 days a week, anytime of day or night, to help the customer to resolve any inconvenience. Incidents that are not reported to our attention during clients stay, cannot be treated with attention and appropriate action and certainly cannot be considered after the client’s departure.
RESPONSIBILITY
Turkey Escapades is a Tourist Operator in Turkey, member of Tursab ( Turkish Travel Agents Assosiation ). Turkey Escapades cannot be responsible for loss and personal injury or materials suffered for whatever reason. The Operator and their representatives not accept responsibility in case of damage, loss, accident, injury, illness or other irregularities caused by defects in vehicles used for transport, or for failures and for non-compliance by local operators, or any agency associated, including its employees are involved with booking through the Tour Operator. The Operator and its representatives are not responsible for any consular, political, military complications created voluntarily or involuntarily by the passenger or by any other person or reason. Also reserves the right to change or cancel the contract packages when necessary for any sudden, climatic factors, conflicts and the others events that put the health and safety of passengers at risk.